Privacy policy

At SOL KANTARÉ, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and manage information when you visit our website, make a purchase, subscribe to our communications or contact us.

Information We Collect

We may collect personal information including your name, email address, telephone number, billing and shipping addresses, order and transaction information, marketing preferences and information you provide when contacting us.

We may also collect certain technical information when you use our website, such as your IP address, browser, device information and website activity.

Payment information is processed securely by our payment providers. We do not directly store complete credit or debit card details.

How We Use Your Information

We may use your information to:

process and deliver your orders;
process payments, returns, refunds and exchanges;
communicate with you about your order or enquiry;
provide customer service;
operate and improve our website;
prevent fraud and maintain website security;
understand how customers interact with our website and marketing;
send marketing communications where you have agreed to receive them; and
meet our legal, tax and regulatory obligations.

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business, including our ecommerce platform, payment providers, delivery partners, email and marketing platforms, analytics providers and professional advisers.

We may also disclose information where required by law.

We do not sell your personal information.

Some service providers may process or store information outside Australia.

Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website activity and improve our services and marketing.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Keeping Your Information Secure

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online system or electronic transmission is completely secure and we cannot guarantee absolute security.

Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Please contact hello@solkantare.com.au.

Privacy Concerns

If you have a question or concern about how we handle your personal information, please contact hello@solkantare.com.au.

We will review your concern and respond within a reasonable period.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, practices or legal obligations. The current version will always be available on our website.