Orders and Shipping
Where do you ship from?
All Sol Kantaré orders begin their journey from our studio in Sydney, Australia.
Do you ship internationally?
Yes. We ship to selected destinations worldwide, including Europe and the United Kingdom.
How much is shipping?
Australia: Complimentary standard shipping on orders over $150 AUD Standard shipping $9.95 AUD; Express shipping $12.95 AUD.
International: Complimentary international standard shipping on orders over $200 AUD (or local currency equivalent). Orders under this threshold are sent for a flat-rate fee equivalent to $25 AUD, shown in your local currency at checkout.
How long will my order take to arrive?
Orders are prepared and dispatched within 1–3 business days, excluding weekends and public holidays.
Within Australia: Standard Shipping 2–6 business days; Express Shipping 1–3 business days, following dispatch.
International delivery times vary by destination. Estimated timeframes will be shown at checkout where available, and additional time may be required for customs processing. Once your order is on its way, you'll receive tracking details via email.
Will I be charged customs, duties or taxes?
International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.
These charges are not included in the purchase price or shipping cost and are the responsibility of the recipient. SOL KANTARÉ does not collect import duties or taxes at checkout.
Returns and Exchanges
Do you accept returns or exchanges?
We accept exchanges or store credit on unworn, full-priced pieces returned within 14 days of delivery. Refunds are not offered for change of mind.
For hygiene reasons, earrings cannot be returned or exchanged for change of mind, and sale items are final sale. All pieces must be returned unworn, unused and in their original condition and packaging.
How do I start an exchange or store credit return?
Please email hello@solkantare.com.au within 14 days of receiving your order and we'll guide you through the next steps.
Return postage is not included for change-of-mind returns. If you're exchanging your piece, the shipping cost for your new piece will be arranged with you before it is sent.
What if my item arrives damaged or faulty?
Please contact us as soon as possible with your order details and photographs of the issue. Once assessed, we'll work with you to arrange an appropriate replacement or refund.
Product Care and Materials
What materials are used in Sol Kantaré jewellery?
Most Sol Kantaré pieces are crafted with a brass base, finished with 18k gold micron plating applied in multiple layers and a protective e-coating to help preserve the finish. Brass is a recyclable metal valued for its durability and ability to be finely shaped and detailed.
Many designs feature genuine natural gemstones and carefully selected cubic zirconia. Earring posts, pins and hooks are crafted from sterling silver. Each product page clearly states the materials used in that design.
Is Sol Kantaré jewellery waterproof?
Our jewellery is water resistant, not waterproof. While occasional contact with water is unlikely to affect your jewellery, repeated or prolonged exposure can gradually impact the plated finish.
We recommend removing your jewellery before showering, swimming and exercising, particularly during activities involving frequent or heavy perspiration.
Can I wear my jewellery regularly?
Absolutely. Sol Kantaré jewellery is made to be worn and loved, but the way it is worn and cared for will influence the longevity of its finish.
To preserve your piece for as long as possible, avoid prolonged exposure to water, perspiration, perfumes, lotions, oils, cosmetics and household chemicals. The natural pH of your skin, frequency of wear and individual lifestyle can also influence how a gold-plated finish develops over time.
How should I store my jewellery?
Store your jewellery in its Sol Kantaré pouch or box when not being worn. Keeping pieces dry, protected and stored separately helps minimise scratching, tangling and unnecessary exposure to moisture and humidity.
How do I clean my jewellery?
After wear, gently wipe your jewellery with the soft Sol Kantaré cleaning cloth provided to remove oils, moisture and residue. Avoid abrasive cleaners, chemical jewellery solutions and polishing cloths intended for solid gold or silver, as these may gradually affect the plated finish.
Always ensure your jewellery is completely dry before storing. For further information, please see our Care & Keeping guide.
Availability
Will sold-out pieces be restocked?
Some designs may return, while others are produced in limited quantities. If a piece you love is unavailable, please contact us and we'll do our best to assist.
Orders and Support
Can I change or cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible. We'll always do our best to accommodate changes, however once an order has been prepared or dispatched, we may be unable to amend or cancel it.
How can I contact you?
For questions or support, please email hello@solkantare.com.au. We aim to respond within 1–2 business days, excluding weekends and public holidays.
Our Approach
Where is Sol Kantaré jewellery designed and made?
Every Sol Kantaré piece is designed and developed between France and Sydney, Australia, before being brought to life in close collaboration with our trusted artisan partners.
Our pieces are handmade and hand-finished in small batches, bringing together traditional jewellery craftsmanship with the organic forms and details at the heart of each design.
What is your approach to considered production?
Sol Kantaré jewellery is created in small batches, allowing us to produce thoughtfully and reduce unnecessary excess. We use recyclable brass and considered, recyclable packaging, while continually looking for ways to reduce waste as we grow.
You can read more about our materials, craftsmanship and approach to production in The Art of Sol.